Returns & Warranties
You can return goods you have ordered from us for any reason at any time within 90 days after the day of receipt for a full refund or exchange.
All goods must be returned unused and with their original undamaged packaging with all contents included for a refund to be granted.
Please include your name and order number, and brief statement of the reason for return and if you would prefer a replacement, alternative product or refund.
We offer a FREE returns service on all products for UK orders. Simply fill out the form HERE, print the label and drop your parcel off at your local Post Office.
Engraved Orders: We are so confident that you will be delighted with the quality of the engraving that if for any reason you are not completely satisfied we still offer our no quibble returns service.
All torches sold by Led Lenser Store carry a 5 year manufacturer’s warranty.
Led Lenser Store will directly replace any item that is found to be damaged or faulty within 30 days of it arriving with the customer and only once the item in question has been returned to us.
Beyond the first 30 days of ownership and throughout the remaining warranty period, all warranty claims will be handled by the UK distributor of Led Lenser products and you will need to contact them directly.
Please email firstname.lastname@example.org with the following information:
1. Torch model and serial number
2. Proof of purchase
Please direct any warranty queries or issues to the above email address.
Ledlenser store does not stock all replacement parts nor does it offer a repair service. Enquiries of this nature should also be directed to the UK distributor.