All torches sold by Led Lenser Store carry a 5 year manufacturer’s warranty.
Led Lenser Store will directly replace any item that is found to be damaged or faulty within 7 days of it arriving with the customer and only once the item in question has been returned to us.
Should a product develop a fault and become defective outside of the first 7 days of receipt of goods, but still within the first 30 days of ownership, the item will need to be returned to us by the customer at their own expense and a warranty claim will be initiated by us, on your behalf.
Beyond the first 30 days of ownership and throughout the remaining warranty period, all warranty claims will be handled by the UK distributor of Led Lenser products and you will need to contact them directly. The form for faulty Led Lenser products and returns can be found here:
You are welcome to contact us for the relevant distributor's contact information to assist with your claim call us on +44 (0)844 5678 365.
Please note that proof of purchase may be required to initiate a claim through both Led Lenser Store and the UK distributor.