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Returns & Recycling

You can return goods you have ordered from us for any reason at any time within 60 days after the day of receipt for a full refund or exchange. 

All goods must be returned unused and with their original undamaged packaging with all contents included for a refund to be granted. 

Please include your name and order number, and brief statement of the reason for return and if you would prefer an replacement, alternative product or refund.

We offer a FREE returns service on all products for UK orders.  Simply fill out the form on the following link, print the label and drop off at your local Post Office. < Click Here >

Engraved Orders: We are so confident that you will be delighted with the quality of the engraving that if for any reason you are not completely satisfied we still offer our no quibble returns service.

For any warranty enquiries for products over 60 days old please visit our warranties page here.

Recycling your old electricals is easy!

Recycle your electrical and electronic devices free at your local recycling centre. To find your nearest centre, visit the Recycle More website and type in your postcode.

Why recycle?

Unwanted electrical equipment is the UK’s fastest growing type of waste. 

Many electrical items can be repaired or recycled, saving natural resources and the environment. If you do not recycle electrical equipment will end up in landfill where hazardous substances will leak out and cause soil and water contamination – harming wildlife and also human health. 

We’re proud to support your local authority in providing local recycling facilities for electrical equipment.

To remind you that old electrical equipment can be recycled, it is now marked with the crossed-out wheeled bin symbol. Please do not throw any electrical equipment (including those marked with this symbol) in your bin.

Recycle Logo

What is WEEE?

The Waste Electrical or Electronic Equipment (WEEE) Directive requires countries to maximise separate collection and environmentally friendly processing of these items.

How are we helping?

In the UK, distributors including retailers must provide a system which allows all customers buying new electrical equipment the opportunity to recycle their old items free of charge. As a responsible retailer, we have met the requirements placed on us by financially supporting the national network of WEEE recycling centres established by local authorities. This is achieved through membership of the national Distributor Take-back scheme (DTS). 

To find more information on WEEE recycling and to locate your nearest recycling centre please visit the Recycle More website.