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Led Lenser FAQs

Experiencing issues with your Led Lenser Torch? Haven't got a clue what a lumen is? Or encountering issues when you try to order an engraved torch? This handy FAQs page should provide all the answers you're looking for. Just click the area you need advice on below to jump to the correct section. 

Product Advice  -  Technical Advice  -  Ordering and Delivery Advice

Can't find the solution on this page? You can contact us directly on this number: +44 (0)844 5678 365  

International callers can contact us with this number: +44 (0)1242 698 987 

 


Leatherman Product Advice

 



- Why should I choose a Ledlenser Torch?

LED Lenser torches use technology not found anywhere else. The world-class patented Advanced Focus System, which focuses the beam from the high-spec LED(s) rather than scattering it for improved long distance light and a high light intensity.

- What Torch is the best option for me?

LED Lenser torches are often developed with specific jobs, tasks or hobbies in mind. For example, the T Series, or Tactical Series, or torches are designed to withstand the pressures of the everyday life of emergency services work. Have in mind the level of power, lighting of the place you'll be in and required battery life before you make your choice. Please visit our page What Is the Right Torch/Headtorch for Me? 

- Is my LED Lenser genuine?

All LED Lenser products on Ledlenser-store.co.uk are genuine. All of our products are imported through the recognised UK distributor: Ledco. Most fake LED Lensers are found on eBay/Amazon. Please ensure you are buying from a recognised company.  Should you think your LED Lenser is fake, please contact Ledco at support@ledco.co.uk

- Which Torch is best for my activity? 

To find which torch is best for a specific activity, use the site to filter by activity. 
  • Select the department you want > On the left hand side will be a box called ‘Activity’ > Select the Activity/Activities you want.
- Do LED Lenser make bike lights?

Yes. You can see out full range of bike lights here.

 

Leatherman Technical Advice

- My LED Lenser is faulty. Who should I contact?

For all queries about faults and/or warranty information, please contact the warranties team LedCo at support@ledco.co.uk

- Can I replace the LED in my torch?

The LEDs used in LED Lenser lights are soldered to electronic circuit boards and cannot be replaced.

- What does ‘Lumen Count’ mean?

A Lumen count is the light output of a Torch/Headtorch. The higher the Lumen count, the more powerful the torch.

- Can I buy spare parts for my Torch?

You can buy Batteries, Pouches and Clips from us but we do not sell spare parts or baskets for your product. For information on repairs and spare parts, contact our warranties team LedCo at support@ledco.co.uk






 

 - My LED Lenser is faulty. Who should I contact?

For all queries about faults and/or warranty information, please contact the warranties team LedCo at support@ledco.co.uk

- Can I replace the LED in my torch?

The LEDs used in LED Lenser lights are soldered to electronic circuit boards and cannot be replaced.

- What does ‘Lumen Count’ mean?

A Lumen count is the light output of a Torch/Headtorch. The higher the Lumen count, the more powerful the torch. 

 

LEatherman Ordering and Delivery Advice

- What is your policy on Returns/Warranties? 

All LED Lenser torches carry a 5-year warranty. If you wish to return your LED Lenser torch because of a fault, if you are within the 30 day warranty, please go to our Warranties page on the site and click through to the Faulty Returns Form.

You can return goods you have ordered from us for any reason at any time within 60 days after the day of receipt for a full refund or exchange. For all of the information on this; please visit our Returns page and read the full instructions.

- Can I have my torch engraved?

Yes, most products on our website can be engraved. You can have your torch engraved in one of twelve fonts with the message of your choice. For full information concerning Laser Engraving please visit our dedicated page. Stuck for inspiration? Browse our engraving gallery for previous examples.

- Does having an engraving affect the delivery time?

No, having your product engraved will not add to your delivery time. All orders made before 2pm will be sent out the same day. Please read our Laser Engraving page for more information.

- What are the UK delivery options/what is the cost for international delivery?

We have a number of different delivery options for you to choose from to best suit your order. UK Delivery varies from Standard Delivery (Free for orders over £30) to Guaranteed Next Day for only £6.99. European UPS Standard is from £6.95 & Worldwide UPS Express from £14.95. For more information please visit our Delivery page. (VAT is deducted once the order country is selected).

- I want to make a large order/a corporate order.

For special requests or corporate orders, please contact Matt on matt@outdoor365.co.uk or call us on 0844 5678 365 and ask for Matt.